05/12/2011
Mr Herriman: I would like to take a moment to commend your CAM and CAM Assistant who represent and support our community. Since you have taken over the affairs of our community, it has been much easier to handle all of the maintenance issues that come before the BOD’s. Your Cam is completely non- biased in her dealings with the board and always has the information we need at her fingertips. Her assistant always uses the right tone with our Co-owners.

We walk the entire complex and she notes all the work which needs to be done as well as double checking MR’s that have come in. When we first began doing this, the list was enormous and rather extensive. However, this year, after our extreme weather, the list was noticeably shorter. We have turned the corner and our complex is in much better shape in spite of its advanced age.

Thank you for providing us with such good managers. Have a good spring and keep up the great work!

Grace, Secretary, Livonia, MI

09/16/2011
Dear Dan: I want to thank you for the quality service that Herriman & Associates, Inc. has provided to our community association. It seems such a long time ago that I was such a novice at condo associations and management. Your firm has helped our Association Board learn and grow from a very young community at builder turnover to a maturing, well run complex.

I particularly appreciate your maintenance crew. They’ve helped through some very involved issues. Also, very much appreciated are the constant background work and support that goes on at Herriman, by our Community Manager and your entire staff, which helps our Board positively maintain our community.

I would recommend your firm to any condo community seeking a reliable, flexible, knowledgeable, and professional management firm.

JoAnne, President, Northville, MI.

01/03/2012
I’m really pleased at the efficient and professional way Herriman & Associates, Inc. has responded to our many email questions and requests. What a refreshing change! It’s going to be a GREAT new year!

Marnie - Secretary, Canton, MI.

11/22/2011
Thank you so much for expediting the repair to the hole in my roof and repair of the ceiling drywall in the garage. The roof was quite a mess with wood that was rotted from leaking rain, snow and ice melt over the past 20 years. Your people were wonderful in their demeanor, expertise and skill. Any consideration you may give to replacing the roof soon would be appreciated. Thank you again for your excellent response.

George, Northville, MI

09/11/2011
I wanted to let you know how great the maintenance guys are. They always do a good job, always are polite and business like drive slowly through the Association, stop at all stop signs and waive when they drive by.

Mr. Glazier, Northville, MI

03/04/2011
I submitted a maintenance request because of a leak in my garage. I was very impressed with the response to my request. It was very prompt and most of all the work was done very professionally. The two H&A staff were on time and did a wonderful job on the ceiling. They also did a very good job cleaning up when completed. I feel that they should be complimented on the way they did the entire job. Please pass this on to their supervisor to let him know that I am very satisfied with the work that was done.

Diane, Northville, MI

09/11/2011
Thank you very much, I know that this situation is an unusual one given the circumstances, but I really appreciate your communication with me and your help in resolving the balcony issues. I have always heard what a great firm Dan Herriman runs, I can honestly see that for myself just having to communicate through you for this project.

Kim – CMCA, Competitor

04/23/2011
Thank you for the expeditious manner in which the pot holes were filled. The holes were filled within one day of the request. Great job!

George, Northville, MI

01/29/2011
Dear Mr. Herriman: I just wanted to commend one of your office staff for her wonderful customer service and friendly demeanor.

I have spoken to her in the past and also on Friday the 28th. She is always helpful and attentive. Having worked in sales and now as an RN, I know the importance of a “helping” attitude and the value of a wonderful staff. Please commend the CAM Assistant on her efforts.

Alicia, Northville, MI

09/08/2011
Notice to Mr. Herriman – You have excellent service always! Thank you for all you do and for being so very kind and helpful.

Julia, Plymouth Township, MI

03/25/2011
The response to my request is making dizzy. Early this morning, I hear someone hammering and come to find your maintenance staff already working on the rotted wood. Then the mail arrives and included in the mail was a form answering my request (one day later) as the repair is underway! Sure can’t beat one day service! – I’m truly impressed. The work is done and I thank you for the rapid response.

Bob, Northville, MI

12/09/2011
I would like to express my sincere regard for Herriman & Associates, Inc. Throughout our years of doing business together, I have come to feel that Herriman is one of the best management companies I have every worked with, setting the gold standard for all management companies.

From the President to the Community Association Managers, the Directors of the many services to Administrative Assistance, Herriman & Associates has shown themselves to be a very dynamic team. The experience of its members, the spirit in which the company does business and its caring and responsive nature makes Herriman a true partner with the Subcontractor.

Our business can be a very challenging one and with the help of the respected and very pro-active Owner, Herriman & Associates always makes a tough job an easier one. It’s obvious, in this company, that leadership starts at the top which results in a team of hard-working, caring professionals dedicated to providing services in an effortless way.

I would love to convey my thanks and admiration to Herriman & Associates, Inc. for being an outstanding and respected foundation of our community.

Christa Schmidt
President, MasterCraft Coatings, Inc.